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Questions about Citybox

Extra pillows, towels, duvets?

Available in our Citybox Host Office.

Extrabed or babycot?

Available in most of our rooms on request from our Citybox Host Office.

Hair dryer?

Available on request from our Citybox Host Office.

Check-in & check-out time?

Check-in is from 15:00, and check-out time is 12:00 at the latest. You can store luggage with us outside of these hours in our luggage room in the lobby.


You can store luggage with us in our luggage room. Luggage is stored at your own risk.

Breakfast? Lunch? Dinner?

At the moment we dont serve any breakfast but next door you will find Camillo Bastrup. They are just around the corner from us. They are open from 7.30 till 17 AM on weekdays and from 10 till 16 on Saturdays. They have excellent coffee and some breakfast alternatives.

In our vending machines in the lobby you can buy a selection of fresh sandwiches delivered.

For information about lunch and dinner alternatives, please have a look at "Citybox Recommends" in the top menu.


Yes, all of our rooms have TV. We have also upgraded our wifi so that you should be able to stream whatever you prefer to your own device.

Door does not lock?

All of our doors lock automatically as long as they are proberbly closed. It is about an 10 second delay before the automatical lock activates. Even though the door is always open from the inside, it is still locked from the outside. Our Citybox Host can come along and check if you feel uncertain about the door being locked.

Is the water safe to drink?

Yes, it even tastes good!

I need a HUMAN!!!

Please press the calling button located next to our check in/check out terminals.


Just connect to the "citybox-guest" network and accept the terms on the landing page and you will have free wifi.

I need to exchange money!

Unfortunately we are not able to do currency exchange. But there are several banks just a few minutes walk from the hotel.

Where can I park?

Across the street from our entrance you will find the nearest parking house called "Slottet parkeringshus".
Price per hour from 06-18 is 25 kr.
Price per hour from 18-06 is 14 kr.

You can also park in our backyard and pay using the Easy Park-application.